Effective Date: 7/05/2025
Company: Grow My Hair
Website: www.growmyhair.nl

We want you to be completely satisfied with your order. Below is our return and refund policy in accordance with EU consumer protection laws.

1. Right of Withdrawal (14-Day Cooling-Off Period)

As an EU customer, you have the legal right to cancel your purchase within 14 days of receiving your order — no justification needed.

2. Return Conditions

  • Items must be unused, unopened, and in original packaging.

  • Hygiene-sensitive products (e.g., opened bottles, cosmetic items) are non-returnable once opened, unless defective.

  • Proof of purchase is required.

3. How to Request a Return

  1. Email [email protected] within 14 days of receiving your order.

  2. Return the product to our address (provided upon request).

  3. Once we receive and inspect the returned item, we will process your refund within 14 days.

4. Refund Terms

  • Refunds are made to the original payment method.

  • Original shipping charges are only refunded if the product is defective or we made a shipping error.

  • Return shipping costs are borne by the customer, unless otherwise agreed.

5. Return Address

Please contact us for the correct return address at:
Email: [email protected]